Bossial, you better learn some of that tactfulness stuff as well. You're out in the real world now buddy
I'm sorry, but I fail to see where she is being an "overly entitled" customer Boissal..? If i was paying $60 a month for a membership, I would bitch too! Customer entitlement is nowhere near as close to the breaking point as the "LACK OF" customer service in this country... Are you kidding me Boissal? The lack of customer service in this country is appalling. So I'll give my money to the one who is happy to take it by treating me right. 5 star service bitches... It makes a huge difference!